Returns & Exchanges
Lotte Duty Free aims to provide a seamless shopping experience; items can be returned or exchanged within 30 days of purchase provided they are unopened and accompanied by the original receipt and passport proof. Please note that certain duty-free regulations may apply to processed refunds depending on your travel status.
Verify Eligibility
Ensure the product is in its original, unopened packaging with all tags and seals intact before initiating your request.
Visit Customer Service
Bring the item, your original purchase receipt, and the passport used for the transaction to any Lotte Duty Free customer service desk.
Inspection and Approval
Our staff will inspect the item to ensure it meets our return standards and verify the transaction against customs regulations.
Receive Refund
Once approved, your refund will be processed to the original payment method or issued as store credit, subject to bank processing times.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing